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Terms and Conditions

General Information

These terms and conditions apply to the use of this website and by accessing this website or any other hosted services provided and/or placing an order you agree to be bound by the Terms and Conditions set out below.

This website is governed by applicable UK law. AMR Auto Design T/A Velare Wheels reserves the right to alter these Terms and Conditions from time to time without prior notification. The contract will be concluded in English. The website may only be used for lawful purposes. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.

If you have any questions relating to these Terms and Conditions, please contact us by email at info@velarewheels.com.

We reserve the right to:

  • Modify or withdraw, temporarily or permanently, this website (or any part thereof) with or without notice and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website.
  • and/or
  • Change the Terms and Conditions from time to time, and your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Terms and Conditions have been changed.

Personal Information

We will treat all your Personal Information as confidential and will use it solely for the purposes of selling and marketing to you/your company.

You have the right to ask us to give you a statement about the personal data we hold or process about you, to amend your data, to delete your information, to withdraw your consent given for processing of personal data, or to remove you from our mailing lists.

Security and Privacy

Velare Wheels complies with relevant data protection laws and only collects the information necessary to facilitate the delivery of our products to our customers. All information is kept confidential and secure. We may periodically send emails to our customers informing them of updates to our services.

Our website and our payment processing provider have security measures in place to protect the loss, misuse and alteration of the information under our control. Certain areas of these sites use industry standard SSL to encrypt sensitive data, such as your billing address details. We record IP address of persons submitting orders to aid fraud prevention and will disclose any information necessary to fully co-operate with law enforcement authorities in investigating suspected lawbreakers.

We collect contact and delivery information (e.g., name, billing address, delivery address and email address) which we use for sales and marketing purposes.

Future versions of www.velarewheels.com may incorporate the use of cookies. A cookie is a piece of data stored on the user’s hard drive containing information about the user which allows websites to recognise a customer’s browser and to provide personalised features.

Links

To provide increased value to our customers, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

Affiliates

If you would like to create a link to any part of www.velarewheels.com please contact us directly for written authorisation.

Order cancellations and Return Policy

You have the right to return a product or to cancel an order within the first 14 days following delivery. We also reserve the right to refund your purchase minus any charges that we have incurred in sourcing and delivering your product. For returns of unused goods outside of the 14-day cancellation period a 15% handling fee will be charged.

If the correct parts have been supplied as per the order the item can be returned under the standard statutory rights however there will be a restocking fee appliable of up to 10% of the original cost value of the order deducted to cover our costs & time. Any carriage costs will not be refunded, and you will also be responsible for the return carriage charges. Should the items return to use in unsaleable condition we may deduct further or the whole amount of the order from your credit/refund. Once the items have been received back at our premises, please allow up to 3 working days for your refund to be processed.

If incorrect items have been received once, we have received proof of the claim we will arrange collection of the incorrect goods and dispatch correct replacements as soon as possible at no charge.

Copyright Information

All product and brand information contained within www.velarewheels.com is the copyright of the individual brand holder and may not be reproduced. Content may be downloaded or printed for informational purposes only.

Legal Policies and Changes

We reserve the right to notify you of other stipulations later. Other conditions may apply as necessary. Changes to international trading laws may result in your order being cancelled. In these circumstances you will be provided with a full refund of any monies paid to Velare Wheels.

Delivery Damage

Goods much be thoroughly checked on arrival & prior to the fitting of tyres, we will not accept any damage claims cannot be made if tyres have been fitted. Damage claims must be made with 24 hours or goods arriving, no claims can be made later than 24 hours after delivery.

Limited Product Warranty

Our wheels are covered by a 1-year limited warranty from date of purchase. The warranty is to be raised/used via your Velare Wheels dealer & is not with the manufacturer directly as per your contract of purchase. Our warranty covers manufacturer defects to the wheels, please note this does not include buckles, bends, cracks, curbing or other physical damage caused through use of the wheels. Please note our warranty does not extend to any tyres provided as part of a sale through Velare Wheels.