manufacturing & warranty
premium quality wheel design and production
Manufacturing Process
Our passion is wheels and this is reflected in our manufacturing process – we take care to select only the best materials and use the latest technology to create our wheels. Led by a British design team each wheel has been sketched and brought to life by state of art wheel industry technology at our TUV approved plant. The software pinpoints stress points on all areas of the structure allowing the design to be changed for the best outcome prior to physical testing.
All our wheels carry high load ratings suitable for a number of commercial vehicles. Production is via computer controlled low-pressure casting machines using special aluminium alloy. Our manufacturing process combined with our innovative designs ensures a premium quality product every time.
designed in great britain / made in europe
Velare wheels are designed exclusively in Great Britain and manufactured in our TUV approved factory in Europe.
Our Quality Control Process
Incoming Phase
- Incoming Quality Control where all production-related raw material inputs are organised according to relevant specifications
- Visual Control
- X-Ray Control
- Spectral Analysis Control
- Measurement Control
- Tubeless Tightness Control
- Balance, Release Control
- Visual Control
- Visual Control
- Paint Thickness Control
- Paint Adhesion and Curing Control
- Anti-corrosion Control
- Visual Control
- Marking Control
- Visual Control
- Impact Test
- Kerb Fatique Test
- Radial Fatigue Test
- Flange Distortion Test
- Vehicle Application Test
Warranty Information
All our wheels are manufactured in TUV Approved Factories.
In addition to our structural guarantee, Velare Wheels also offers a warranty against any defect in the finish of the wheels that can be attributed to a manufacturing fault.
This warranty will cover a period up to a maximum of 12 months from the original purchase date of the wheels, providing the following conditions have been met.
1. You are the original purchaser and current owner of the wheels. The warranty is non-transferable.
2. The wheels were purchased brand new from a Velare Wheels Authorised Reseller – to check if the seller is a Velare Wheels Authorised Reseller, please email: info@velarewheels.com
3. You have proof of purchase in the form of an official receipt from the seller showing the date of purchase, the name, the size and the finish of the wheels along with the purchase price.
4. The wheels have only been used under normal and reasonable conditions.
This warranty is limited to the repair or replacement of the wheels at the sole discretion of Velare Wheels should the claim be upheld. This warranty does not cover any of the following costs that may be incurred during the process of returning wheels under warranty.
A. Installation or removal costs.
B. All transportation costs involved in any warranty claim (with the exception that if a claim is upheld, the cost of return shipping to the original dealer from Velare Wheels will be covered by Velare Wheels).
C. Loss of use or inconvenience.
D. Any other costs incurred by the claimant during the process of making a claim.
PLEASE NOTE:
If any wheel has suffered kerb damage, this will void any warranty on the wheel.
All warranty claims must be made through the original supplier of the wheels. Please contact them directly to make a claim. In order for us to process any claim, we will need the wheels to be returned to Velare Wheels. At the cost of the claimant so that the problem can be investigated and assessed.
If the warranty claim is upheld, Velare Wheels will return the wheels to the dealer free of charge. If the claim is not upheld the claimant will be responsible for all costs incurred by Velare Wheels in returning the wheels to the dealer.
Velare Wheels will not process any warranty claims that have not been made through a Velare Wheels Authorised Reseller.
The following list provides typical examples that are not covered by the warranty. This list is provided as general information and is not to be regarded as a complete list of exclusions:
1. Wheels not purchased from a Velare Wheels Authorised Reseller.
2. Damage occurring during installation or removal of the wheels.
3. Damage caused by the usage of run flat tyres. Damage or defect caused by off-road or competitive use whether amateur or professional.
4. Damage or defect caused by any use that could be considered not to be normal road use.
5. Damage or defect caused by road surface defects such as potholes etc.
6. Damage caused by wheel kerbing etc.
7. Wheels that have been altered repaired or modified in any way.
8. Wheels installed with spacers or adapters.
9. Wheels that have been fitted with tyres of sizes that have not been recommended for the vehicle or not suitable for use in the conditions in which they are being used.
10. Wheels that have been subjected to forces that exceed the limits they were designed to be used under.
11. Wheel corrosion or damage caused by chemicals, caustic cleaning agents or climatic conditions.
12. Any defect or damage caused by misuse, abuse, neglect or accident.
If you require further clarification or assistance regarding our warranty, please email info@velarewheels.com